Privacy Policy

01 Who this applies to

This policy applies to visitors to our website, people who contact us or submit a form, and customers who use our repair, data-recovery, or managed-IT services. By using our site or services, you agree to the practices described here.

02 Information we collect

Information you provide

• Contact details — your name, phone number, and email address when you call, email, or submit a form.
• Request details — the service you need, a description of your issue, your city, and any message you send us.
• Device & account information — when you bring in or send a device, we may record its make, model, condition, and information needed to diagnose and complete the work.

Information collected automatically

• Usage data — basic technical information such as browser type, pages viewed, and referring page, used to keep the site working and improve it.
• Cookies — small files that help the site function and let us understand general traffic patterns (see Cookies & analytics below).

03 How we use your information

• Respond to your messages, calls, and quote requests.
• Provide, schedule, and complete the services you request.
• Prepare estimates and communicate about the status of your work.
• Send service-related updates, and — only if you opt in — occasional helpful information.
• Maintain records, handle payments, and meet legal or accounting obligations.
• Improve our website, services, and customer experience.

We do not sell your personal information.

04 Cookies & analytics

We use cookies and similar technologies to operate the site and to understand aggregate, non-identifying usage patterns. You can control or disable cookies in your browser settings; some parts of the site may not function as intended if cookies are turned off.

05 When we share information

We share information only as needed to run our business and serve you:

• Service providers — trusted vendors who help us operate (for example, payment processing, hosting, or email), bound to handle your information confidentially.
• Legal reasons — when required by law, subpoena, or to protect the rights, safety, or property of our customers, the public, or our business.
• Business transfers — in connection with a merger, acquisition, or sale of assets, where your information may be transferred subject to this policy.

06 Data on devices we service

When you entrust us with a device, we treat the data on it as confidential and access only what is necessary to perform the requested work. Our handling of devices and the data on them is also governed by our Pickup & Recovery Policy.

07 How long we keep information

We retain your information for as long as needed to provide services, maintain service history and warranties, and meet legal, tax, or accounting requirements. When information is no longer needed, we dispose of it securely.

08 Your choices

• Marketing — you can opt out of non-essential messages at any time by replying or contacting us.
• Access & correction — you may ask us to review or correct the personal information we hold about you.
• Deletion — you may request deletion of your information, subject to records we must keep by law or for legitimate business needs.

To exercise any of these, contact us using the details below.

09 How we protect your information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

Children's privacy

Our site and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision; material changes will be posted on this page.

10 Contact us

Questions about this policy or your information? Reach our local Irvine team:

• Phone: (562) 542-5899
• Email: info@righttechexperts.com
• Address: 20 Corporate Park, Ste 118, Irvine, CA 92606
• Hours: Walk-ins welcome, 10:00 AM–6:00 PM. Call to confirm availability for a particular day.