Get help without leaving your desk
Our Irvine team can help with suitable software, email and computer issues over the internet. Request a session first so we can confirm availability and whether remote support is appropriate. Hardware faults and devices that cannot connect may need an in-shop assessment.
Download the secure connector
Powered by TeamViewer QuickSupport — trusted, encrypted, no install.
It's a tiny download that runs without installing anything. When you open it, you'll see a one-time ID and password — give those to your technician (over the phone) and we connect securely. The session only works while the app is open, and you can close it to end access at any time.
Free, no account needed. Encrypted connection — you stay in control the whole time.
Before a session starts
For your protection, every remote session begins only after you complete the request below and accept the authorizations. You stay in control — you can see everything we do and end access at any time by closing the connector.
- Encrypted, one-time connection
- A clear quote before any billable work
- You approve access in writing first
Prefer to talk first? Call (562) 542-5899 and we'll guide you.
How remote support works
- 1Submit the request below and accept the authorizations.
- 2Download & run the connector — no installation required.
- 3Share your ID & password from the app with your technician over the phone.
- 4We connect & fix it while you watch — close the app any time to end the session.
Remote IT service request
Complete the form below to request remote support. Fields marked * are required.